Refund Policy

Last updated: September 7, 2026

This Refund Policy applies to all project-based and retainer engagements with Envizn Labs and should be read alongside our Terms and Conditions.

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1. Project Deposits

A deposit is required to secure your project slot and begin work (typically due at kickoff). This deposit is non-refundable once work has begun, as it covers the time, planning, and resources committed to your project from day one — including discovery, strategy, and initial design work.

• If a Client cancels a project before any work has started (i.e., before kickoff activities begin), the deposit will be refunded in full, less any payment processing fees.

• If a Client cancels after work has started, the deposit is retained by Envizn Labs to cover work already performed and time already allocated, and is not refundable.

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2. Milestone Payments

For projects billed across multiple milestones:

• Payments due for milestones already delivered and approved are non-refundable.

• If a Client cancels a project mid-way, any milestone payment already made for work in progress is non-refundable, since it reflects time and resources already spent on that phase.

• Any portion of a milestone payment made in advance for work that has not yet started at the time of cancellation may be refunded at Envizn Labs's discretion, less any costs already incurred.

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3. Retainer Services

• Monthly retainers are billed in advance and are non-refundable for the month in which cancellation notice is given, since resources for that month are allocated at the start of the billing cycle.

• To cancel a retainer, the Client must provide written notice per the cancellation terms in the Proposal (typically 15–30 days). No further charges will apply after the notice period ends.

• Unused work within a retainer month (e.g., unused hours or deliverables) does not roll over and is not eligible for a partial refund.

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4. Non-Refundable Items

The following are never refundable, regardless of project stage:

• Third-party costs already incurred on the Client's behalf (domain registration, paid plugins/apps, stock assets, ad spend, software subscriptions).

• Work that has been delivered, approved, and/or published live.

• Custom strategy documents, audits, teardown decks, or proposals prepared specifically for the Client.

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5. Quality Issues

If you're unhappy with a specific deliverable, please raise it with your project contact within 7 days of delivery. We will work with you to revise the deliverable within the scope and revision rounds outlined in your Proposal at no extra cost. Refunds are not offered in lieu of using included revision rounds — our priority is to fix the work, not walk away from it.

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6. How to Request a Refund

To request a refund (where eligible under this policy), email Krish@enviznlabs.com with your project name, invoice number, and reason for the request. You can also reach us at +91 7003920639. We aim to respond within 3 business days and, where a refund is approved, process it within 7–10 business days to the original payment method.

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7. Changes to This Policy

Envizn Labs may update this Refund Policy from time to time. The version in effect at the time your deposit or invoice was paid will govern that engagement.